AccessioAI
Docs
Shopify App Guide

Shopify App Guide

Complete guide to installing and using the AccessioAI Shopify app to make your store accessible.

AccessioAI Shopify App Guide

Make your Shopify store accessible to everyone with AI-powered accessibility features. This guide will walk you through installation, setup, and using all the features available in the AccessioAI Shopify app.

Quick Start

Installation

  1. Find the App: Visit the Shopify App Store and search for "AccessioAI Web Accessibility"
  2. Install: Click "Add app" and approve the permissions
  3. Enable Widget: Go to Online Store → Themes → Customize → App embeds and enable AccessioAI
  4. Choose Your Plan: Select a subscription plan that fits your store's traffic

That's it! Your store now has accessibility features enabled.

Features by Plan

Free Plan

  • Basic accessibility widget
  • 10,000 page views per month
  • Perfect for testing and small stores

Starter Plan ($19/month)

  • AI Image Alt Text Automation: Automatically generate descriptive alt text for all product images
  • Web Accessibility Widget: Customizable widget for visitors
  • AI Video Description: Auto-generate video descriptions
  • AI Screen Reader: Enhanced screen reader support
  • Up to 100K page views/month
  • Email support

Pro Plan ($39/month)

Everything in Starter, plus:

  • AI Voice Navigation: Allow customers to navigate your store by voice
  • Color Blind Support: Multiple color schemes for different types of color blindness
  • Up to 500K page views/month
  • Priority email support
  • Advanced analytics

Ultra Plan ($59/month)

Everything in Pro, plus:

  • 100+ Languages Supported: Multilingual accessibility features
  • Multi-account management: Manage multiple stores
  • Up to 1M page views/month
  • Dedicated account manager
  • Custom integrations

Enterprise Plan (Custom Pricing)

Everything in Ultra, plus:

  • Sensitive Content Disclaimers: Custom warnings for sensitive products
  • Unlimited page views
  • 24/7 phone & email support
  • Tailored solutions
  • SLA guarantee
  • Custom contract terms

Enabling the Accessibility Widget

After installation, you need to enable the app embed:

  1. Go to your Shopify admin
  2. Navigate to Online Store → Themes
  3. Click Customize on your active theme
  4. Click the settings icon (left sidebar)
  5. Scroll to App embeds
  6. Find AccessioAI Widget and toggle it ON
  7. Click Save

The accessibility widget will now appear on all pages of your store.

Managing Your Subscription

Viewing Usage

To see your current usage:

  1. Open the AccessioAI app from your Shopify admin
  2. Your dashboard shows:
    • Current plan tier
    • Page views used this month
    • Quota remaining
    • Visual progress bar

Upgrading Your Plan

  1. Click Manage Subscription in the app
  2. View all available plans
  3. Click Upgrade on your desired plan
  4. Complete the Stripe checkout process
  5. Your new plan activates immediately

Downgrading or Canceling

To change or cancel your subscription:

  1. Go to Settings → Apps and sales channels
  2. Find AccessioAI
  3. Click Cancel subscription or contact [email protected]

Cancellations take effect at the end of your current billing period.

Understanding Page Views

What counts as a page view?

  • Each time a visitor loads a page on your store
  • Multiple pages in one session count separately
  • Bots and crawlers are filtered out

What happens if I exceed my quota?

  • The app will stop processing new page views
  • Your existing accessibility features remain active
  • You'll see a notification to upgrade
  • Quota resets at the start of each billing cycle

Troubleshooting

Widget Not Appearing

Problem: The accessibility widget doesn't show on my store

Solutions:

  1. Verify the app embed is enabled (see Enabling the Widget)
  2. Clear your browser cache and reload
  3. Check if your theme is compatible (most modern themes work)
  4. Contact support if the issue persists

Alt Text Not Generating

Problem: Product images don't have alt text

Solutions:

  1. Ensure you're on Starter plan or higher
  2. The AI processes images in batches - allow 24 hours
  3. Very low-quality images may not generate alt text
  4. Manual review recommended for critical products

Exceeded Quota

Problem: "Quota exceeded" message appears

Solutions:

  1. Upgrade to a higher plan with more page views
  2. Wait until next billing cycle (quota resets monthly)
  3. Contact us for Enterprise unlimited plan

Payment Failed

Problem: Subscription payment didn't process

Solutions:

  1. Update your payment method in Stripe
  2. Check with your bank for declined transactions
  3. Contact [email protected] for assistance
  4. Your service continues for 7 days during payment issues

Best Practices

For Optimal Accessibility

  1. Review AI-Generated Content: While our AI is highly accurate, review alt text for critical products
  2. Use the Widget: Enable all widget features for maximum accessibility
  3. Test Regularly: Use screen readers to test your store's accessibility
  4. Monitor Usage: Keep an eye on your quota to avoid interruptions
  5. Update Products: New products automatically get accessibility features

For Better Performance

  1. Optimize Images: Smaller, optimized images process faster
  2. Descriptive File Names: Use descriptive image file names to improve AI accuracy
  3. Regular Updates: Keep your Shopify theme updated
  4. Mobile Testing: Test accessibility features on mobile devices

FAQs

General Questions

Q: Is AccessioAI WCAG compliant? A: AccessioAI helps you achieve WCAG 2.1 AA compliance, but full compliance depends on your entire store. We provide tools to assist, but you remain responsible for overall compliance.

Q: Does this work with any Shopify theme? A: Yes, AccessioAI works with all modern Shopify themes (2.0 and newer). Legacy themes may require custom integration.

Q: Can I use this on multiple stores? A: Each store requires a separate subscription. Ultra and Enterprise plans offer multi-store management.

Q: What languages are supported? A: The widget supports 100+ languages (Ultra plan and above). Basic features work in all languages.

Billing Questions

Q: How is billing calculated? A: Billing is based on monthly page views. We count unique page loads on your store.

Q: Can I switch plans mid-cycle? A: Yes! Upgrades take effect immediately. Downgrades take effect at the next billing cycle.

Q: Is there a free trial? A: The Free plan allows you to test the app with 10,000 page views per month, no credit card required.

Q: Do you offer refunds? A: We offer a 14-day money-back guarantee. Contact [email protected] for refund requests.

Technical Questions

Q: Does this slow down my store? A: No. The widget is optimized for performance with minimal impact (< 10 points on Lighthouse scores).

Q: Is my data secure? A: Yes. We're GDPR compliant and use industry-standard encryption. Read our Privacy Policy.

Q: Can I customize the widget appearance? A: Yes, the widget can be customized to match your brand. Contact us for customization options (Pro plan and above).

Q: What data do you collect? A: We collect page view counts, accessibility interactions, and store configuration. We never collect customer payment information.

Getting Help

Support Channels

Email: [email protected]

  • Starter: Response within 48 hours
  • Pro: Response within 24 hours
  • Ultra: Response within 12 hours
  • Enterprise: Response within 4 hours + phone support

Documentation: docs.accessio.ai

Status Page: Check service status at status.accessio.ai

Before Contacting Support

Please have ready:

  1. Your Shopify store URL
  2. Current plan tier
  3. Description of the issue
  4. Screenshots (if applicable)
  5. Steps you've already tried

Compliance & Legal

WCAG Compliance

AccessioAI provides tools to help meet:

  • WCAG 2.1 Level AA standards
  • ADA (Americans with Disabilities Act) requirements
  • Section 508 compliance

Important: While our tools assist with compliance, you remain responsible for ensuring your entire store meets applicable legal requirements.

Data Privacy

We comply with:

  • GDPR (General Data Protection Regulation)
  • CCPA (California Consumer Privacy Act)
  • PIPEDA (Canada)

For details, see our Privacy Policy and Terms of Service.

What's Next?

Need More Help? Contact our support team at [email protected] or visit our documentation.